Terms and Conditions

Please read these terms carefully – they concern the use of this website.  Your use of this website is subject to these terms together with the Privacy policy and by using the website you show your agreement to such terms.  If you do not accept our terms, please do not use the website.

By proceeding with access to our website, you are deemed to have accepted these terms. This website, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen, resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject Seamariner to any registration or licensing requirement within such jurisdiction.

This website is for consumer use only and only use which is not contrary to any applicable law or regulation. You will not (directly or indirectly) perform, authorise, encourage or assist others to perform 'mystery shopping' of this website, that is to say, the accessing of this website for the purpose of obtaining any jobs (or other related information), other than a genuine vacancy interest for your own personal use. You must not knowingly request, receive, make use of, or pass on any information or data derived from or accessible via this website for any commercial purpose.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.  By using the website you acknowledge that you are responsible for making all arrangements necessary for you to have access to the website.  You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and they comply with them. We do not accept any liability for any errors or omissions.  If you are in any doubt as to the validity of information contained within these pages. Then please do contact us in order to seek verification. Please note that Seamariner Limited does not enter into any employment and/or contract for services agreements unless specifically agreed with candidates. Seamariner acts as a predeployment agency and Seamariner (Guernsey) Limited acts as the agency and enters into contracts.

Not Satisfied with the Service you Received by Seamariner Limited?

Our aim is to provide the best possible service at all times.  We welcome feedback from our customers which tells us when we are getting things right, and just as importantly, enables us to focus on where we need to improve, so that we learn from our mistakes.  We record and monitor all complaints and carry out regular reviews of our customer services.

Step 1

If you are not satisfied with the service from Seamariner Limited, please get in touch with the person or section that you have been dealing with. They will be keen to put the matter right if they can. If you do not know how to contact us, please email recruitment@seamariner.com or use our Website.

We are confident that most concerns can be addressed satisfactorily at this first step. If you write directly to the Managing Director, we will consider your complaint at a lower level first. However, if you already feel that you have explored this avenue as far as you can, then please move to Step 2.

Step 2

If you remain unsatisfied, you should write, including full details of previous correspondence, to our Managing Director at the following address:

Managing Director
Seamariner Limited
1st Floor, Unit 7
Hythe Marine Park, Shore Road
Southampton
SO45 6HE

She will make sure that your complaint is thoroughly investigated.

Step 3

If you feel that your complaint has not been handled properly, you can ask us to refer the matter to the Maritime and Coastguard Agency (MCA), the Master or Ship Owner (as applicable), in accordance with the Maritime Labour Convention 2006.